Go digital once. Do it right.
Most clinics buy equipment first and design the workflow afterwards, which is how a scanner ends up in a cupboard. We do it the other way round — and we sell nothing, so we have no reason to talk you into hardware.
The equipment was never the bottleneck.
A scanner does not make a practice digital any more than a camera makes a photographer. What changes outcomes is the sequence of decisions around it: who scans, when, to what standard, what happens to the file, who checks it, and what the patient is told while it happens.
We have watched clinics spend the price of a car on hardware and then keep taking impressions “for the important cases” — which is a workflow problem wearing an equipment costume. That is the thing worth fixing first, and it is usually cheaper than the thing people expected to buy.
Three shapes of help.
Fixed scope, fixed fee, written deliverables. You should know exactly what lands on your desk before you agree to anything.
Digital Audit
Where you actually are, versus where you think you are.
- Workflow mapping, chair to delivery
- Equipment and software inventory with honest verdicts
- Case-flow bottleneck analysis
- Team skills and confidence assessment
- Written report with a ranked action list
Implementation
Building the workflow and getting the team to actually use it.
- Everything in the audit
- Vendor-neutral equipment specification and negotiation support
- Written SOPs for scanning, transfer, design and delivery
- On-site training for clinicians, nurses and reception
- Go-live support on real cases, not demo models
- Thirty and ninety day review
Retained advisory
For groups and labs who need a second opinion on tap.
- Monthly review of case flow and turnaround data
- Purchase decisions reviewed before you commit
- New-site and new-hire onboarding playbooks
- Escalation route for cases going wrong
What we look at.
An audit is mostly watching and counting. We sit in the practice, follow real cases, and time the things nobody times.
Where the case stops moving
We track live cases end to end and record every wait: waiting on a scan, waiting on a decision, waiting on a lab, waiting on a patient to be called back. The delay is almost never where the practice assumes it is.
Whether two people do it the same way
If your two associates scan differently, your lab receives two different qualities of data and quietly compensates for both. Written standards are boring and they are the highest-return thing most clinics can do in a fortnight.
What you own, what you use, what you need
We inventory the hardware and software you have already paid for before discussing anything new. A surprising proportion of digitisation projects are really “switch on the features you already licensed” projects.
Who is quietly avoiding the new thing
Adoption fails at the person, not the platform. We talk to nurses and reception as well as clinicians, because they are usually the ones who know exactly why the scanner is not being used on Tuesdays.
An ROI model you can argue with
Chair time, remakes, lab spend, materials, appointments per case. We build the model with your figures and show you the assumptions, so you can disagree with them rather than take a vendor's word for it.
The lines worth measuring.
These are the variables we model. The numbers are yours — we just insist you actually collect them before and after.
| Metric | Why it moves | How we measure it |
|---|---|---|
| Remake rate | Better data and a checked design mean fewer restorations that do not seat | Count per 100 units, before and after |
| Chair time per unit | Fewer adjustment appointments, shorter fit visits | Timed across a sample of real cases |
| Appointments per case | Same-day and reduced-visit workflows collapse the schedule | Practice management system export |
| Lab spend per case | Selective in-housing of design or production | Twelve-month invoice analysis |
| Material and impression cost | Consumables removed from the workflow entirely | Stock ordering history |
| Case acceptance | Patients say yes more often when they can see the plan | Treatment plan conversion rate |
We do not sell equipment.
No commissions, no referral fees, no distributor relationships. If a scanner you already own is fine, we will tell you it is fine, and the engagement will be shorter and cheaper as a result.
That independence is the entire value of the service. The moment we take a margin on hardware, our advice becomes a sales conversation and you would be right to discount it.
Audits and implementation planning work well remotely; the on-site days are the part that needs travel. Tell us where you are and we will be realistic about what is practical and what it costs.
Happily. A written specification and an ROI model with visible assumptions is usually exactly what a lender or a partner group wants to see, and it is a deliverable of the implementation engagement.
Then that is the answer you will get, in writing, with the reasons. It has happened. A practice with two surgeries and an unstable associate roster is not the place to introduce a workflow that needs consistency.
Yes, and it is a common route — outsource design while the team trains, then bring it in-house as they become competent. We will tell you when you no longer need us for that part.
Start with a conversation, not a quote.
Twenty minutes on a call is usually enough for us to tell you whether we would be useful, and whether the problem is the one you think it is.